Family dentist replaces family doctor for over half of Brits


Almost six in ten (59%) Brits say they see the same dentist more consistently than they see the same GP according to leading dental plan specialist Denplan’s Oral Healthcare Report.

The survey, released today, also finds considerable loyalty to dentists, with a quarter of respondents that visit the dentist (25%) staying with the same dentist for over 10 years and nearly one in ten (7%) for their entire life.

The data indicates dentists are playing a wider role in healthcare – with three in 10 (28%) asking their dentist about other health problems and 15% of respondents being referred to another health practitioner following their dental appointment.

Despite this, access to dentistry remains in crisis across the country with people struggling to access appointments.

New figures reveal six in ten (59%) Brits say they see the same dentist more consistently than they see the same GP, showing the vital role dentists play in people's health and lives. 

The findings have been released by the leading dental plan specialist Denplan, part of Simplyhealth, in its annual Oral Healthcare Report, one of the most comprehensive reports into attitudes and habits in UK dentistry, surveying over 5,000 consumers in the UK who used both NHS and private dentists. Denplan has over 6,500 member dentists nationwide, caring for over 1.4 million patients.

The survey shows that a quarter (25%) of Brits that visit the dentist have seen the same dentist for the last ten years, with two-thirds (66%) of people reporting consistency meant they felt comfortable with their dentist and 91% of people who attend the dentist at least every two years saying it’s important to trust your dentist. 

Over half (51%) of people say their entire family all sees the same dentist. Six in ten (60%) say they would not consider changing dental practices because they want to keep their current dentist. 

Despite dentists’ valued role in society, the UK faces a crisis with people struggling to access dental services, with both Conservative and Labour governments acknowledging that further reform is needed on the current NHS dental contract.

With dentists being one of the more regular points of contact for patients, their role in wider health is apparent. The survey reveals three in ten (28%) have spoken to their dentist about other health problems and 15% of respondents have had dentists refer them to another health practitioner during their appointment. Of those that were referred, 20% were diagnosed with skin condition, 15% with iron-deficiency (anaemia), 10% with diabetes and a further 10% with a viral condition (e.g. herpes).

As a dentist, you’re privileged to have the chance to truly get to know patients and their families. Many of us have supported patients far beyond just their dental needs - whether being able to advise on common health conditions, simply listen to their current concerns, or refer them to another healthcare professional.

At a time when GP appointments are increasingly difficult to come by, my colleagues and I have definitely noticed an uptick in wider healthcare questions - a role that would have traditionally been played by the family doctor. We can help to identify other health conditions, but then need to refer patients on for any symptoms to be managed properly.

Denplan dentist Shamir Chandarana, Principal Dentist at Dental House, Sunbury-on-Thames

The survey also identified that almost a third (32%) of people worry about the cost of going to a dentist, with over a third (34%) of respondents saying they have previously postponed or cancelled a dentist appointment because they could not afford it. However, healthcare professionals advocate taking a preventative approach to oral health and seeing a dentist for examinations rather than waiting until problems get worse.  

Those with a private dental payment plan set up said they’d chosen this option because it gave them peace of mind (30%) or helped them to be more proactive about their oral health (26%).

Whereas putting off going to the dentists could see people end up paying more for emergency dental treatment, those with a private payment plan said it helped spread the cost of their treatments (42%) and budget for dental costs (36%). 

Our survey demonstrates the vital role of the dentist in public life, with over a quarter (28%) of adults saying they have asked their dentist about problems other than their oral health and a majority (59%) saying they actually see the same dentist more often than their doctor.

However, dentists are already stretched and this growing shift of the wider healthcare burden is indicative of the mounting pressure on health services.

Dental services often play second fiddle to primary healthcare in policy, but they’re servicing the same communities with the same needs and identifying problems. To keep communities healthy, there needs to be a joined-up approach to the way that dentistry is viewed within healthcare and government.

When considering how best to improve access to dentistry, we must not consider the reform of the NHS contract in isolation. We must also recognise the role of mixed and private practices in communities, and wider initiatives such as making better use of the wider dental team to carry out a range of services.

Catherine Rutland, Clinical Director at Denplan and Simplyhealth

Read the full report here.

About the 2023 Denplan Oral Health Survey 

Between 30 June and 10 July 2023, Deltapoll surveyed a representative sample of 5,101 adults in Great Britain.