Simplyhealth achieves top 5-Star rating for customer service at Corporate Adviser Awards

Simplyhealth has been awarded a 5-Star provider service rating for customer service in the corporate cash plan category at the Corporate Adviser Awards 2021, a prestigious awards ceremony that recognises excellence and innovation across all areas of the industry.

The annual awards ceremony was held on Thursday 25th November at London’s Marriott Grosvenor Square Hotel. This year saw the launch of the Corporate Adviser Service Ratings which are generated through independent market research with over 100 advisers. The new ratings give intermediaries an unbiased evaluation of the service delivered by providers and their service capabilities.

Simplyhealth was recognised as providing a high standard of customer service in this new category for support to its clients to help keep their employees happy and healthy.

This included work during the pandemic to ensure accessibility to primary care by adapting its health plans to provide customers with the best possible digitally accessible support, as well as its range of coronavirus-specific resources for companies to share with employees and regular engagement with corporate customers by collaborating virtually to ensure teams were able to stay connected.

We’re absolutely delighted to have achieved a 5-Star Corporate Adviser Service Rating. It’s a great accolade which recognises the efforts the team went to provide exceptional customer service. It’s also a valuable benchmark and it’s great to know how much our work is valued by the industry.
Dean Smith, Corporate Sales Manager at Simplyhealth

The leading health solutions company was also awarded ‘highly commended’ by the judges in the Best Cash Plan Provider category.

Notes to Editors

About Simplyhealth

Since 1872, we’ve been helping people make the most of life through better everyday health. Our plans make sure individuals, families and employees can easily access in-person and virtual wellbeing services and afford to stay healthy by claiming costs back on dental treatments, visits to the optician, complementary therapies and much more.

Today we’re delighted to be the UK’s leading health solutions company, with almost 1,000 colleagues serving 2.3 million customers. We don’t have shareholders, so we’re led by our purpose of improving access to healthcare, for the many, for the long term. We’re passionate about using our voice in public health affairs and partnering with charities to reduce health inequality – each year we commit to giving 10% of pre-tax profits to a range of community causes. And we ensure our business takes care of the planet too, achieving Carbon Neutral + status in 2021.

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