Simplyhealth launches new app, SimplyPlan, for improved customer experience


Simplyhealth, the UK’s leading health and dental plan provider, has launched a new, free to download app, SimplyPlan, designed to claim money back on your Simplyhealth plan quickly and easily, all from the palm of your hand.


SimplyPlan is available to both consumer and corporate Simplyhealth customers.


Making a claim through the app is easy. Customers can upload an image of an itemised receipt or press the ‘Take a photo’ button. Once uploaded, customers then add their treatment date, select the policy to claim from and press submit for their claim to be processed. All claims history and progress of current claims can also be seen within the app.

Other key benefits include:

  • Functionality to switch between Simplyhealth apps to SimplyConsult to access 24/7 video GPs and online physio assessments*, and to Simplyhealth’s free health and wellbeing tracker app, SimplyMe
  • Enables customers to view details about their plan including who is covered, when their plan is due to renew and their benefit entitlements
  • Help on hand with FAQ’s, contact information and a feedback function
We are so pleased to launch SimplyPlan to our customers. After listening to our customer feedback, we developed our latest app to improve customer experience of claiming back money and managing their health plan admin, making it quicker and easier from a mobile device.

Simplyhealth’s purpose of providing better access to healthcare, for the many, for the long term is at our core. We’ve carefully built our family of apps – SimplyPlan, SimplyConsult and SimplyMe, to work together to give our customers the tools to maintain, access and manage their healthcare.
Helen Brooker, Head of Propositions & Products at Simplyhealth

The SimplyPlan app can be downloaded for free on the Google Play store for Android, or App store for Apple users**. More information can be found at


* Online physio assessments not 24/7. Available Mon – Fri: 08:00 - 19:00. Sat: 10:00 – 13:00. Sunday / Bank holidays: Closed.

** Users will need Android OS 10 or newer, or iOS 13 or newer to use this app.

About Simplyhealth

Since 1872, we’ve been helping people make the most of life through better everyday health. Our plans make sure individuals, families and employees can easily access in-person and virtual wellbeing services, and afford to stay healthy by claiming costs back on dental treatments, visits to the optician, complementary therapies and much more.

Today we’re delighted to be the UK’s leading health solutions company, with almost 1000 colleagues serving 2.3 million customers. We don’t have shareholders, so we’re led by our purpose of improving access to healthcare, for the many, for the long term. We’re passionate about using our voice in public health affairs and partnering with charities to reduce health inequality – each year we commit to giving 10% of pre-tax profits to a range of community causes. And we ensure our business takes care of the planet too, achieving Carbon Neutral + status in 2021.