Simplyhealth shortlisted for prestigious customer satisfaction awards

Healthcare provider Simplyhealth has been shortlisted for two awards by the Institute of Customer Service (ICS) for its 2013 UK Customer Satisfaction Awards, taking place 26 February 2013 at the Lancaster London Hotel.

The UK Customer Satisfaction Awards are the only customer service awards to be accredited by an approved professional body. The ICS's main purpose is to lead customer service performance and professionalism.

If you would like to find out more about the ICS visit

If you would like further information about Simplyhealth, please visit

Mark Day Customer Services Director, Simplyhealth
We won the Customer Commitment award in 2012, so to be shortlisted again for this award plus the Customer Focus award is a great achievement. At Simplyhealth we are dedicated to delivering exceptional personal service and are thrilled that our ongoing efforts to put our customers first have been recognised by the ICS. Our customer service strategies include avoiding automated phone systems so our customers get straight through to a friendly person, based in the UK. We also ensure our private health insurance customers have a dedicated nurse to help them through the claiming process should they require it, so they only need to concentrate on getting better
Mark Day Customer Services Director, Simplyhealth
Jo Causon CEO, ICS
The calibre of the organisations that entered this year's Awards is a massive indication that customer service is fast becoming a key strategic business driver We know that organisations who offer world class customer service have the edge over their competitors and it is wonderful to see some of the UK's top businesses celebrating customer service excellence.
Jo Causon CEO, ICS

About Simplyhealth

We became Simplyhealth in 2009 after bringing together HSA, BCWA, LHF, HealthSure, Totally Active, our family of health companies have joined together over the last ten years to form Simplyhealth

In December 2011, we acquired Denplan Limited, the UK's leading dental payment plan specialist.

We've been providing healthcare solutions for 140 years, dedicated to serving our customers and patients through a variety of cash plans, dental plans, private medical insurance, self funded health plans and mobility and living aids

Simplyhealth is a trading name of Simplyhealth Access, which is authorised and regulated by the Financial Services Authority

Simplyhealth as it stands today, now covers nearly four million people with health plans (more than any other company) and helps 20,000 companies with their employees' health

Simplyhealth is committed to making a positive impact on its communities. Each year, we donate over £1 million to health related charities and causes

The information contained in these articles is intended to be for general interest, and should not be relied upon for specific conditions or complaints. You should always consult your GP or other healthcare practitioner for specific advice. The information provided is not the opinion of Simplyhealth and has been sourced through a third party.