Simplyhealth wins customer commitment award

Simplyhealth is proud to have won the Customer Commitment award at the 2012 UK Customer Satisfaction Awards. The awards are organised by the Institute of Customer Service (ICS) and recognise organisations and individuals that have implemented successful customer service strategies.

Mark Day, Customer Services Director at Simplyhealth says: "We're delighted to have won this award as it shows that we are ahead of the field when it comes to showing genuine commitment to our customers. Doing the right thing and delivering excellent personal customer service is at the heart of everything we do. We are never complacent and are always looking to improve the experience of our customers, and it's great to see this recognised by the Institute of Customer Service.

"Many people now recognise Simplyhealth's brand promise of 'we can be bothered'. This is about always going the extra mile for our customers and doing more than they expect. We try our hardest not to keep our customers waiting in long queues when they call, or present them with a number of complex automated responses. We just make sure that they can get straight through to a friendly person, who is based in the UK and wants to help. We're always striving to pay claims quickly and we ensure that our private health insurance customers have a dedicated contact to help them through complex claims, so they can concentrate on getting better."

A panel of Institute members and industry experts judged the entries and the winners were announced at the London Marriott Hotel, Grosvenor Square last night. Other finalists in the category were ASDA, Homebase, INGDirect, Philips, and Sainsbury's Finance.

Simplyhealth now has over three million customers and helps nearly four million people with their healthcare needs. To find out more about Simplyhealth please visit For more information about the awards visit:


Notes to editors

- We became Simplyhealth in 2009 after bringing together HSA, BCWA, LHF, HealthSure, Totally Active, our   family of health companies have joined together over the last ten years to form Simplyhealth

- We've been providing healthcare solutions for 140 years, dedicated to serving our customers and patients through a variety of cash plans, dental plans, private medical insurance, self funded health plans and mobility and living aids 

- Simplyhealth is a trading name of Simplyhealth Access, which is authorised and regulated by the Financial Services Authority Simplyhealth as it stands today, now covers nearly four million people with health plans (more than any other company) and helps 20,000 companies with their employees' health

- Simplyhealth is committed to making a positive impact on its communities. Each year, we donate over £1 million to  health related charities and causes


The information contained in these articles is intended to be for general interest, and should not be relied upon for specific conditions or complaints. You should always consult your GP or other healthcare practitioner for specific advice. The information provided is not the opinion of Simplyhealth and has been sourced through a third party.